How to Deliver Great Customer Service via Social Media
In this course we will look at the role of social media in delivering great customer service.
Training
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service.
Leadership development journey from good to great
Recognise your top leadership strengths and the power of using them to increase your influence at work
Written Communication Workshop
How to write more effectively in the contact centre.
Resource Planning for Team Leaders
Enable Team Leaders to raise awareness of how they and their team impact forecasts and schedules.
Developing Resource Planning Skills
Are you a small contact centre operation that is looking to improve your forecasting and scheduling?
Better Complaint Responses
How using more human language and psychology stops complaints escalating
Introduction to Resource Planning
If you’re looking for someone to explain the basics to forecasting and scheduling, then this course is for you.
Quality Assurance in the Contact Centre
This workshop explores the importance of QA and the influence it should have across the Contact Centre.
Developing your Emotional Intelligence
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills