Advanced Empathy
Learn how to tune in supportively to customers experiencing emotionally sensitive and challenging circumstances.
Training
How to Boost your Resilience – Advisor
Working in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.
Customer Excellence
Explore various aspects of the advisor role and how to deliver that first-class experience.
Understanding Neurodiversity for Managers
This bite-size awareness session gives an introductory understanding of neurodiversity and how to support your teams
Expanding Horizons
Learn how to craft incredible customer experiences, how to build and deliver marketing campaigns, and how to improve sales results with superior service.
Resource Planning
Give team leaders and managers insights into resource planning and WFM, and a grounding in forecasting, scheduling and managing the plan on the day.
Strategy
Enable junior and middle managers to contribute strategically and learn how to work with important stakeholders such as marketing to execute that strategy.
Customer
These courses help your team leaders to put themselves in your customers’ shoes so they can deliver a better experience all round.
Wellbeing
Help managers understand their role in creating a good working environment, where stress factors and burnout are minimised and managed.
Enhancing Managers
Develop the skills that turn managers into leaders, including how to lead with emotional intelligence, as well as plan effectively and set priorities.