In this course we will look at the role of social media in delivering great customer service.
With more businesses operating online, social media is a critical tool for delivering great customer service.
Recognise your top leadership strengths and the power of using them to increase your influence at work
How to write more effectively in the contact centre.
Enable Team Leaders to raise awareness of how they and their team impact forecasts and schedules.
Are you a small contact centre operation that is looking to improve your forecasting and scheduling?
How using more human language and psychology stops complaints escalating
If you’re looking for someone to explain the basics to forecasting and scheduling, then this course is for you.
This workshop explores the importance of QA and the influence it should have across the Contact Centre.
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills