Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
Forecasting and scheduling is a lot more complicated with the rise of hybrid working and omnichannel. Throw your intuitive models away and ensure your WFM is fit for purpose.
Without forecasting and scheduling you will probably under-utilise your resources. If you want to learn the basics of forecasting and scheduling, this course is for you.