Enhancing Managers
Develop the skills that turn managers into leaders, including how to lead with emotional intelligence, as well as plan effectively and set priorities.
Training
Develop the skills that turn managers into leaders, including how to lead with emotional intelligence, as well as plan effectively and set priorities.
These courses give any team leader or manager a good grounding in the core skills they will apply every day when leading and developing their teams.
Creating great relationships is at the heart of effective selling. We look at the sales customer experience to discover how harnessing the ‘human element’ is key to sales success.
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills to improve ourselves and our teams.
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Explore the principles of marketing communications and learn to communicate more effectively internally and promote the success of your contact centre across your business.
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre. Learn to co-ordinate campaigns for better results.
Stressed out managers, team leaders and agents cannot perform their jobs to the best of their ability. Explore stress and recognise triggers and mitigation for you and your teams.
Poor mental health costs employers billions through absenteeism and attrition. Explore how to take conscious control of workplace relationships and protect the wellbeing of colleagues.