From Cost Centre to Competitive Edge: How Contact Centre Data Drives Strategy
Discover how contact centre data can transform customer service into a strategic advantage.
technology
CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Watch: The Impact of Technology and Economic Shifts on UK Consumers
How does the UK consumer perceive rapid shifts in technology and the economy? Watch now.
The Impact of Technology and Economic Shifts on UK Consumers
Explore how UK adults are adapting to increasing workplace automation, economic pressures and the ongoing digital transformation.
Watch: Proactive Contact = CX and Efficiency
How can you take back control of your call demand? Catch up on the online seminar to find out.
Watch: Contact Centre Predictions for 2025 and Beyond
Find out what industry leaders are predicting for the contact centre in 2025.
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead
We invited senior industry leaders to come together to discuss their predictions for 2025. As a result, here are ten trends to watch.
Festive CX is like a Christmas Tree: A guide to the real meaning of CCaaS
Just like a Christmas tree, a great CX strategy needs all the right elements to dazzle.
The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.