CareerTalk with Hannah Ratcliff-Barnes, HSBC
Leigh speaks all things contact centre career with Hannah Ratcliff-Barnes, who is Social Media Lead for global banking giant, HSBC.
CareerTalk with Brenda Beavon, Solutions Director, ArvatoConnect
Leigh speaks with Brenda Beavon, Customer Service Solutions Director at tech solutions business, ArvatoConnect.
CareerTalk with Jon Hall, Customer Experience Manager, Fibrus
Leigh speaks with Jon Hall, CX Manager at UK broadband provider Fibrus about his varied career in customer contact.
The Contact Centre Renaissance: Why Human Connection Matters More Than Ever
Let’s take a look at how we can reverse customers’ perception of customer service quality.
CareerTalk with Marco Ndrecaj
Leigh Hopwood chats to Marco Ndrecaj, Director of Customer Experience Management Services at SSCL, about Marco’s career so far.
CareerTalk with Alf Rodway
Leigh Hopwood chats to Alfred Rodway, General Manager for Global Sales, Service and Litigation at Air France-KLM, about Alf’s career so far.
CareerTalk with Alessandro Storer
Leigh Hopwood chats to Alessandro Storer, Head of Inclusion and Belonging at OVO, about Alessandro’s career so far.
CareerTalk with Amanda McCormack
Leigh Hopwood chats to Amanda McCormack, Head of Risk and Innovation at AIB Ireland, about Amanda’s career so far.
CareerTalk with John Devlin
Leigh Hopwood chats to John Devlin, Co-Founder and CEO at Ascensos, about John’s career so far.
CareerTalk with Paul Manley
Leigh Hopwood chats to Paul Manley, Vice President of Customer Service at DHL Express, about Paul’s career so far.