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Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What Members Say
  • Accreditation
  • Training
    • Lunch and Learn Taster Sessions
    • All Virtual Courses by Date
    • Frontline Colleague Courses
    • Futures: Leadership Programme
    • Leadership Courses
    • Onsite Training
    • Specialist Skills Courses
  • Events
    • Best Practice Visits
    • CCMA Circles
    • CONNECT
    • Leadership Forum
    • Member Drop-In Sessions
    • Online Seminars
    • Solutions Spotlight
    • Summits
    • The UK National Contact Centre Conference
  • NCCD
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Insight
      • Colleague
      • Customer
      • Operation
      • Technology
    • Jobs | Contact Centre Vacancies
    • Supplier Directory
    • Glossary of Terms
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Archives: CareerTalk

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  4. (Page 5)

CareerTalk with Sarah Williams

CareerTalkBy Jade BasfordNovember 4, 2022

Leigh chats to Sarah Williams, Head of Customer Experience and Digital at Westminster City Council, about Sarah’s career so far.

CareerTalk with Adam Gould

CareerTalkBy CCMA_RachelOctober 19, 2022

Leigh chats to Adam Gould, the Head of Customer Service and Engagement at Castles & Coasts Housing Association to talk about his career so far.

CareerTalk with Lisa Range

CareerTalkBy CCMA_RachelSeptember 21, 2022

Leigh chats to Lisa Range, Head of Telephony Sales Acquisition at Barclaycard about Lisa’s career so far.

CareerTalk with Iain Banks

CareerTalkBy Jade BasfordAugust 24, 2022

Leigh chats to Iain Banks, CEO at Ventrica about Iain’s career so far.

CareerTalk with Helen Wilson

CareerTalkBy Jade BasfordJuly 28, 2022

Leigh chats to Helen Wilson, Global Chief Experience Officer at Ipsos and Chair of the Judges on the ECCCSAs about Helen’s career so far.

CareerTalk with Kristian Websdale

CareerTalkBy Jade BasfordJuly 12, 2022

Leigh chats to Kristian Websdale, from BT who won Training/Coaching Manager of the Year at the UKNCCA 2021 about Kristian’s career so far.

CareerTalk with Martin Teasdale

CareerTalkBy Jade BasfordJuly 1, 2022

Leigh chats to Martin Teasdale, Senior Director of Quality Experience at BPA Quality about Martin’s career so far.

CareerTalk with Rula Samara-Sellers

CareerTalkBy Jade BasfordJune 12, 2022

Leigh chats to Rula Samara-Sellers, Head of Contact Centre & Customer Care at Novuna about Rula’s career so far.

CareerTalk with Tracy Kellaway

CareerTalkBy Jade BasfordMay 31, 2022

Leigh chats to Tracy Kellaway, Executive Director of Global Consumer Care Operations at The Estée Lauder Companies Inc. about her career

CareerTalk with Jonathan Cowie

CareerTalkBy Jade BasfordMay 25, 2022

Leigh Hopwood chats to Jonathan Cowie, COO at Vivid Housing about Jonathan’s career path.

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