Watch: Putting Self-Service in the Spotlight
Watch the online seminar as Leigh Hopwood, CEO at CCMA, hosts an interactive session with industry leaders at the forefront in the battle for self-serve journeys.
technology
Consumer Approval of CX-Focused Automated Frontline Now Unstoppable, Says New Research
Discover the changing consumer behaviour and the impact it is having on the industry you can download the report now.
The Frontline Prioritise Technology Over Salary in Global Survey
To find out more about the changing attitudes of the frontline in the customer service sector, download the Agent Experience (AX) Benchmark Report 2024.
Watch: Navigating the AI Seascape
Discover where the greatest potential in AI lies in your contact centre. Catch up on our CCMA Online Seminar: Navigating the AI Seascape.
The 2024 Guide to Gamification
Gain a solid grasp of what makes gamification effective and how to implement a successful, sustainable programme that delivers long-term results. Download the guide now.
Watch: Voice of the Contact Centre Consumer 2024
What does the consumer really think about the contact centre and the service they receive? Catch up in our online seminar as we launch the Voice of the Contact Centre Consumer research.
LinkedIn Live with James Marscheider, evaluagent
Leigh Hopwood chats to James Marscheider, Chief Commercial Officer at evaluagent, about how Quality has evolved and how technology is impacting it.
9 Steps to Implement & Sustain KCS for Growth
Are you just getting started on Knowledge-Centred Service (KCS®) or do you need to explain it to others in your organisation?
Seminar Q&A: Complex Conversations in Contact Centres
In our rapidly digitising world, contact centres form a critical interface between companies and customers. Recognising this dynamic, the CCMA recently
Unveiling the Magic of Data: Revolutionising Contact Centre Customer Experience
Any organisation looking to deliver great CX at a reasonable price will have to leverage both technology and data.