Contact Centre: 2030
A CCMA research initiative examining the people strategies, customer experience and value creation trends set to transform the contact centre industry over the next five years.
The UK Contact Centre Outsourcing Report 2025
Now available to all – download the UK Contact Centre Outsourcing Report 2025 and dive into the UK contact centre outsourcing landscape.
CCMA Benchmark: Salary Guide 2025
Download the Salary Guide 2025 to explore the latest salary data for the UK contact centre sector.
Future-Proofing Your People Strategy
Take a look at how organisations are navigating the balance between human and technological capabilities to build resilient, future-ready teams.
The Impact of Technology and Economic Shifts on UK Consumers
Explore how UK adults are adapting to increasing workplace automation, economic pressures and the ongoing digital transformation.
Contact Centre Technology Report 2025
The Contact Centre Technology Report is your essential guide to the evolving world of contact centre technology. Download Now.
Bringing the Power of Data and Analytics to the Front Line
Download our research to to explore data and analytics in action on the front line, showing how both employees and customers can benefit.
Navigating the AI Seascape
Explore how you can navigate AI in the contact centre and where the greatest potential resides. Download the research now.
Voice of the Contact Centre Consumer 2024
Download our latest research to explore in more detail how consumer confidence and expectations of customer contact have evolved.
Implications of Changing Consumer Confidence on Customer Contact
Download our latest research to explore in more detail how consumer confidence and expectations of customer contact have evolved.