The Human Side of Complaints
Reframe complaints as human conversations, build confidence and resilience, and learn how everyday interactions can create trust, insight and meaningful improvement for customers, colleagues and the business.
Training – Specialist Skills
Mastering QA: Beyond the Score
Take your QA expertise to the next level: unlock strategic thinking, human insight and innovation.
Quality Assurance Foundations
A hands-on introduction to QA: Learn how QA can turn feedback into positive impact, supporting your team, improving performance and achieving meaningful results.
Introduction to Resource Planning
Understand the planning cycle, the importance of each element, and provide a foundation in strategic demand and supply planning, scheduling, and managing the plan on the day.
Understanding Neurodiversity for Managers
This bite-size awareness session gives an introductory understanding of neurodiversity and how to support your teams.
Mastering Social Media Customer Service
Social media is a critical tool for delivering great customer service. Get prepared to serve customers on Facebook, Instagram, Twitter and WhatsApp.