Supporting your team through Cancer
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
Training – specialist
Managing Social Media Customer Service Teams
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
How to Deliver Great Customer Service via Social Media
In this course we will look at the role of social media in delivering great customer service.
Social Media Customer Service: Tips, Tools and Best Practices
With more businesses operating online, social media is a critical tool for delivering great customer service.
How to write at work to influence
‘Why don’t customers do as we ask? How to write more effectively in the contact centre
Resource Planning for Team Leaders
Enable Team Leaders to raise awareness of how they and their team impact forecasts and schedules.
Developing Resource Planning Skills
Are you a small contact centre operation that is looking to improve your forecasting and scheduling?
Better Complaint Responses
How using more human language and psychology stops complaints escalating
Introduction to Resource Planning
If you’re looking for someone to explain the basics to forecasting and scheduling, then this course is for you.
Quality Assurance in the Contact Centre
This workshop explores the importance of QA and the influence it should have across the Contact Centre.