Principles of Marketing Communications
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
Training – specialist
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre.
This course will look at the challenges for delivering social media customer service, and help you identify the most effective structure for your team.
In this course we will look at the role of social media in delivering great customer service.
With more businesses operating online, social media is a critical tool for delivering great customer service.
How to write more effectively in the contact centre.
Enable Team Leaders to raise awareness of how they and their team impact forecasts and schedules.
Are you a small contact centre operation that is looking to improve your forecasting and scheduling?
How using more human language and psychology stops complaints escalating
If you’re looking for someone to explain the basics to forecasting and scheduling, then this course is for you.