Mastering Social Media Customer Service
Social media is a critical tool for delivering great customer service. Get prepared to serve customers on Facebook, Instagram, Twitter and WhatsApp.
Training – specialist
Better Complaint Responses
Complaints will happen. What matters is how you handle them and turn them round. Learn how you and your team can sound more human, open, and sincere in speech and writing to stop complaints escalating.
Quality Assurance in the Contact Centre
Businesses that consistently make small marginal gains can experience large improvements in performance over time. Explore the importance of QA and its impact across the contact centre.