Leading for High Performance Workshop
This workshop is aimed to provide Contact Centre Leaders with an understanding of the importance of effective performance management.
Training – Excelling Manager
Everyone Can Ideate
The course is designed to empower call centre leaders to embrace innovation, driving efficient problem-solving, elevating customer experiences and propelling your business ahead in a competitive market.
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Supporting Leaders to Manage Change Effectively
Staying relevant and competitive today means a constant journey of change and transformation. Take control of the change process and learn to communicate better during periods of change.
Upskilling in Customer Empathy
An introduction to customer empathy, why it matters, how it works and what you can do to upskill yourself every day.