Effective Planning & Prioritisation
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
Training – management
How to Reduce Customer Effort
The purpose of this online event is to provide 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Leadership development journey from good to great
Recognise your top leadership strengths and the power of using them to increase your influence at work
Emotional Intelligence in the Contact Centre
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills
Strategic Thinking
Enable junior and middle managers to develop their skillset to be able to contribute to the strategic direction of the function or business.
Managing a Remote Team
With the popularity of homeworking options for employees there is a need for remote management training.
How to Boost your Resilience
Everyone faces challenges in their life. How well we respond to these is a measure of our resilience.
Effective Performance Management
Whether in person or remotely, effective performance management of your team is critical
Coaching Skills for Team Managers
Learn what Coaching is and understand why it’s an important skills for individuals who manage people in contact centers.
Managing Change in the Contact Centre
Take conscious control of the change process and learn how to communicate effectively during periods of change