Growth Mindset for Leaders
Unleash new capabilities and elevate performance by fostering a growth mindset within yourself and your team.
Training – management
Developing your Emotional Intelligence
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills to improve ourselves and our teams.
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Customer Experience Strategies for the Real World
Learn how to create memorable customer experiences that help you attract new customers, turn existing customers into advocates, and make your employees proud to work for you.
Employee Wellbeing – your role as a People Manager
Poor mental health costs employers billions through absenteeism and attrition. Explore how to take conscious control of workplace relationships and protect the wellbeing of colleagues.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
How to Reduce Customer Effort
Customers that rate a company highly for CX spend 140% more and remain loyal longer. Discover the 8 key principles behind delivering a more easy and effortless customer experience.
Developing Managers into Leaders
Inspirational leaders are in demand because they achieve results. Explore the attributes of an inspirational leader and skill your leaders to be the best they can.
Managing a Hybrid Team
To manage hybrid teams you need both face-to-face and remote management skills. Learn to apply ‘leading from a distance’ best practices and ensure your teams feel inspired and motivated no matter where they work from.
How to Boost your Resilience
Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.