Developing your Employee Engagement
To improve the understanding of employee engagement and equip delegates with the skills to develop a measurable employee engagement action plan
Training – management
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Customer Experience Principles
The key elements that add up to create memorable customer experience
Making Stress Work for You – Strategies for Success
Explore stress and recognise triggers and mitigation for you and your teams
Employee Wellbeing – your role as a People Manager
Explore how to take conscious control of workplace relationships and protect the wellbeing of your colleagues
Effective Planning & Prioritisation
The purpose of this online course is to provide each of the participants with some key tools and techniques that will help to maximise productivity.
How to Reduce Customer Effort
The purpose of this online course is to provide 8 key principles that when applied by everyone across the business will result in a more easy and effortless experience.
Leadership development journey from good to great
Recognise your top leadership strengths and the power of using them to increase your influence at work
Developing your Emotional Intelligence
Explore the basic principles of what makes us emotionally intelligent and how we can develop these all-important skills
Strategic Thinking
Enable junior and middle managers to develop their skillset to be able to contribute to the strategic direction of the function or business.