Leigh Hopwood chats to Tim Burton, Chief Customer Officer at Smartnumbers, about the rise of fraud and what contact centre leaders can do to tackle it.
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
This 3 hour virtual workshop explores the principles of marketing, and how it relates to the contact centre. Learn to co-ordinate campaigns for better results.
The more people in your business that understand strategy, the more they can contribute. Let junior and middle managers develop the skills to contribute to the strategic direction of the business.