Supplier Directory

8x8

A leading provider of global communications, 8x8 offers innovative, secure and reliable cloud technology. We offer world class virtual contact centre solutions, as well as business phone services, co... [Read More]

Aeriandi Ltd

Aeriandi offer proven solutions that prevent card data from entering your contact centre environment, significantly reducing reputational risk, agent fraud risks and the cost of meeting your ongoing F... [Read More]

Aspect (technology)

Aspect is a global software and IT services firm specialising in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business pr... [Read More]

Blue Prism

Blue Prism's robotic automation software enables business operations to automate back office processes, reduce cost and increase efficiency whilst improving customer satisfaction. The automations ... [Read More]

Brainfood Consulting

Brainfood Consulting provides customer strategy services. This includes call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and impleme... [Read More]

BYC Aqua Solutions UK Ltd

BYC Aqua Solutions has operated within the contact centre space for over two decades, providing our global client base with various solutions that enhance performance, allow significant cost savings a... [Read More]

Call Centre Helper (media)

Call Centre Helper is the UK's most popular call centre magazine with over 50,000 readers. It is a free, weekly online magazine aimed at giving call centre people advice on how to make their businesse... [Read More]

CCS Limited

We provide GSM Gateway solutions which dramatically increase penetration and pick-up rates while significantly decreasing cost. CCS have considerable experience integrating with all types of diallers ... [Read More]

Colt Contact Centre Services

Colt Contact Centre Services provide a portfolio of advanced IVR and call centre features that enable your company and contact centre agents to manage inbound and outbound call centre interactions. We... [Read More]

Dimension Data

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients' ambitions through digital infrastruc... [Read More]

Douglas Jackson (recruitment)

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service markets. ... [Read More]

Genesys

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engageme... [Read More]

Infinity CCS Ltd

At Infinity CCS we make contact centres work better by providing a complete range of multi-channel contact management software and service solutions. We bring people, information and systems toget... [Read More]

InsightNow

InsightNow is an innovative company at the forefront of providing real-time consumer interaction and experience management. We use a variety of unique tools and techniques to help clients identify the... [Read More]

LiveOps

Happy agents make happy customers. Integrate social contact (Twitter and Facebook), web chat, email, voice and SMS via LiveOps Engage, an easy-to-use agent desktop. It's cloud-based so equally easy to... [Read More]

Logicalware

Do you struggle with the volume of incoming customer enquiries? Is this affecting your productivity or customer experience? Do you need to organise, prioritise and streamline your workflow but don... [Read More]

Magnetic North

Magnetic North is leading the call centre in the cloud revolution by providing organisations of every size with a high-availability, secure, enterprise-class solution at a fraction of the cost of trad... [Read More]

Merchants UK

Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences. We... [Read More]

Merje

MERJE Contact Centre division is one of the largest teams within the MERJE Group with a team of five experienced consultants recruiting Mid Senior Managers across all areas of the operation. We work ... [Read More]

NewVoiceMedia

NewVoiceMedia is leading the way in cloud contact centre, mobile and multichannel communications solutions not only enabling you to deliver a personalised and unique experience for your customers, but... [Read More]

Nexidia

Nexidia works with some of the world's largest contact centres to develop and deliver comprehensive video and audio search platforms. Innovation is at the heart of the systems that Nexidia develops an... [Read More]

NICE

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.... [Read More]

Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of a... [Read More]

Numero

numero is a UK-based company and part of Callcredit Information Group. We deliver Customer Experience Management (CEM) solutions that provide seamless and engaging experiences. Through a combination o... [Read More]

Opinion8

Square Systems enables organisations to measure customer satisfaction. Our Opinion-8 Voice of the Customer automated surveys can be conducted via the telephone, web or by SMS. Survey data can be acces... [Read More]

Peopleworks

Whether you're looking for: -Advice at the end of the phone -An in-depth review of your people processes and culture -Time spent in your business to overcome people issues that are hindering succ... [Read More]

Phonecall

PhoneCall is a fully managed, highly scalable Contact Center solution in the cloud. We believe that managing contacts and calls should be simple. That hardware and software deployments should not hind... [Read More]

Pindrop

Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centres in the... [Read More]

Plantronics (headset solutions)

Plantronics offers the industry's most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies... [Read More]

Redd Marketing

Redd Marketing is a specialist B2B marketing company that provides honest and objective marketing advice and support to technology and business services companies. Founded on the principles of pu... [Read More]

Salesforce (cloud computing)

Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise™. Social enterprises leverage social, mobile and open cloud technologies to put cu... [Read More]

SJS Solutions Ltd

Founded in 2001 SJS Solutions develop innovative, affordable, easy to deploy visual communications solutions, such as wallboards, suitable for call & contact centres, help & support desks, sales teams... [Read More]

Sungard Availability Services Ltd

SunGard's mission is keeping people and information connected. We have 18 recovery facilities around the UK with advanced telephony solutions designed to recover call centres. If you are looki... [Read More]

Verint Systems

Verint is a global leader in Actionable Intelligence, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions... [Read More]

VoiceSage

Customer contact software enabling contact centres to effectively engage with customers seamlessly via SMS, Visual Touch, Voice channels A simple messaging platform & intelligence engine streamline... [Read More]

ZOOM International

ZOOM International designs solutions that respond to the need for interaction recording and continuous improvement of business quality and performance in contact centers and back offices ZOOM impro... [Read More]