Supplier Directory

8x8

A leading provider of global communications, 8x8 offers innovative, secure and reliable cloud technology. We offer world class virtual contact centre solutions, as well as business phone services, co... [Read More]

Aspect (technology)

Aspect is a global software and IT services firm specialising in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business pr... [Read More]

Brainfood Consulting

Brainfood Consulting provides customer strategy services. This includes call centres, online, stores and social channels. I provide latest thinking, team facilitation, strategy co-creation and impleme... [Read More]

BYC Aqua Solutions UK Ltd

BYC Aqua Solutions has operated within the contact centre space for over two decades, providing our global client base with various solutions that enhance performance, allow significant cost savings a... [Read More]

Call Centre Helper (media)

Call Centre Helper is the UK's most popular call centre magazine with over 50,000 readers. It is a free, weekly online magazine aimed at giving call centre people advice on how to make their businesse... [Read More]

Colt Contact Centre Services

Colt Contact Centre Services provide a portfolio of advanced IVR and call centre features that enable your company and contact centre agents to manage inbound and outbound call centre interactions. We... [Read More]

Conversocial

Conversocial is a leading provider of cloud-based social customer service solutions. Our solutions help global brands revolutionize customer experience, enhance agent productivity and improve operatio... [Read More]

Dimension Data

Dimension Data uses the power of technology to help organisations achieve great things in the digital era. As a member of the NTT Group, we accelerate our clients' ambitions through digital infrastruc... [Read More]

Douglas Jackson (recruitment)

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and skilled Contact Centre, Call Centre and Customer Service markets. ... [Read More]

Duplex Corporate Communications Ltd

Duplex is a leading supplier of telecoms products which include wired and wireless headsets, desk phones, webcams and conference phones from all the major manufacturers, Plantronics, Sennheiser, Jabra... [Read More]

Genesys

Genesys® powers more than 25 billion of the world's best customer experiences each year. We put the customer at the centre of everything we do and passionately believe that great customer engageme... [Read More]

Merje

MERJE Contact Centre division is one of the largest teams within the MERJE Group with a team of five experienced consultants recruiting Mid Senior Managers across all areas of the operation. We work ... [Read More]

Netcall Telecom Ltd

Netcall is a leading provider of end-to-end customer engagement solutions. Our mission is to transform the way our clients interact with customers. We help them deliver a seamless and exceptional cust... [Read More]

Nexidia

Nexidia works with some of the world's largest contact centres to develop and deliver comprehensive video and audio search platforms. Innovation is at the heart of the systems that Nexidia develops an... [Read More]

NICE

NICE Systems is the worldwide leader of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time.... [Read More]

Noble Systems

Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Management and Analytics technologies. Tens of thousands of a... [Read More]

Numero

numero is a UK-based company and part of Callcredit Information Group. We deliver Customer Experience Management (CEM) solutions that provide seamless and engaging experiences. Through a combination o... [Read More]

Opinion8

Square Systems enables organisations to measure customer satisfaction. Our Opinion-8 Voice of the Customer automated surveys can be conducted via the telephone, web or by SMS. Survey data can be acces... [Read More]

Peopleworks

Whether you're looking for: -Advice at the end of the phone -An in-depth review of your people processes and culture -Time spent in your business to overcome people issues that are hindering succ... [Read More]

Phonecall

PhoneCall is a fully managed, highly scalable Contact Center solution in the cloud. We believe that managing contacts and calls should be simple. That hardware and software deployments should not hind... [Read More]

Phonecoach

Create Telephone Superstars! PhoneCoach is the UK's only provider of portable telephone coaching/recording equipment which is helps contact centre trainers and managers to dramatically improve tele... [Read More]

Pindrop

Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centres in the... [Read More]

Plantronics (headset solutions)

Plantronics offers the industry's most complete portfolio of corded and wireless Contact Centre headsets. Designed and developed using a variety of wearing styles, the most advanced sound technologies... [Read More]

Puzzel

Puzzel (formerly Intelecom) is a leading provider of cloud contact management technology. With 20 years' experience, Puzzel was one of the first to develop a cloud based contact centre. Highly flexibl... [Read More]

Redd Marketing

Redd Marketing is a specialist B2B marketing company that provides honest and objective marketing advice and support to technology and business services companies. Founded on the principles of pu... [Read More]

Sabio

Sabio, Avaya's Partner of the Year for 2015, is a customer contact technology specialist focused on delivering exceptional customer service strategies and solutions to transform customer contact. P... [Read More]

Salesforce (cloud computing)

Salesforce.com is the enterprise cloud computing company that is leading the shift to the Social Enterprise™. Social enterprises leverage social, mobile and open cloud technologies to put cu... [Read More]

Verint Systems

Verint is a global leader in Actionable Intelligence, which has become a necessity in a dynamic world of massive information growth. By empowering organizations with crucial insights, Verint solutions... [Read More]