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Training – management

How to Boost your Resilience

Training, Training - Aspiring Manager, Training - Effective Manager, Training - management, WellbeingBy CCMA_Rachel July 25, 2021

Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.

Effective Performance Management

Core Management Skills, Training, Training - Aspiring Manager, Training - Effective Manager, Training - managementBy CCMA_Rachel July 25, 2021

Effective performance management of your team is critical, especially since the advent of remote working. Understand what drives a performance culture and the role you play in this.