Growth Mindset for Leaders
Unleash new capabilities and elevate performance by fostering a growth mindset within yourself and your team.
Training – management
Measuring Customer Outcomes
To enable you to accurately interpret and prioritise customer needs and transform insight into measurable and quantifiable action.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
Developing Managers into Leaders
Inspirational leaders are in demand because they achieve results. Explore the attributes of an inspirational leader and skill your leaders to be the best they can.
How to Boost your Resilience
Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.
Effective Performance Management
Effective performance management of your team is critical, especially since the advent of remote working. Understand what drives a performance culture and the role you play in this.
Supporting Leaders to Manage Change Effectively
Staying relevant and competitive today means a constant journey of change and transformation. Take control of the change process and learn to communicate better during periods of change.