Growth Mindset for Leaders
Unleash new capabilities and elevate performance by fostering a growth mindset within yourself and your team.
Training – Aspiring Manager
Strategies for Managing Stress
Stressed out managers, team leaders and agents cannot perform their jobs to the best of their ability. Explore stress and recognise triggers and mitigation for you and your teams.
Employee Wellbeing – your role as a People Manager
Poor mental health costs employers billions through absenteeism and attrition. Explore how to take conscious control of workplace relationships and protect the wellbeing of colleagues.
Effective Planning and Prioritisation
At work there are so many barriers stopping us from being as productive as we could be. Learn some key tools and techniques that will help to maximise your own and your team’s productivity.
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
Working with Vulnerable Customers
Help contact centre agents better recognise all types of vulnerability and be more flexible in their approach, enabling them to align with customers and meet their needs more effectively.
Managing a Hybrid Team
To manage hybrid teams you need both face-to-face and remote management skills. Learn to apply ‘leading from a distance’ best practices and ensure your teams feel inspired and motivated no matter where they work from.
How to Boost your Resilience
Managing people in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.
Effective Performance Management
Effective performance management of your team is critical, especially since the advent of remote working. Understand what drives a performance culture and the role you play in this.
Mental Health Awareness for Contact Centre Managers
Looking after employee mental and physical health at work has never been more important. Learn more about mental health and how you as a contact centre leader can support your teams.