Adapting Your Communication as a Leader
This course is designed to help you connect, influence, and lead more effectively through the power of communication.
Training – Excelling Manager
Leadership Presence, Energy, and Creating Connection (Behaviour & Impact)
Step into a session exploring how your attitude, energy, and presence directly shape the trust you build with your team.
8 Steps to Accountability as a Leader
Step into leadership with clarity, confidence, and impact. Explore accountability as a mindset and behaviour that drives action, influence, and trust.
The Power of Conscious Choice as a Leader
Growth begins at the edge of comfort. So, let’s step beyond the familiar and embrace the possibilities ahead.
Mastering the Art of Feedback
Gain an understanding of the importance of feedback along with practical and useful skills to take back into the contact centre.
Coaching with Confidence
Effective coaching can improve performance by 84% and make staff twice as likely to stay. Now’s the time to transform your leadership approach with confidence!
AI Deployment – Taking the First Steps
The course is designed to help organisations who are still exploring how AI can help their business, and/or those looking to expand their AI capabilities beyond simple FAQ chatbots.
Telling the Story Using Insights
Contact centre leaders have access to so much information and data, which is fundamental to tell the story, and recommend opportunities to drive improvements for the future.
Leading for High Performance Workshop
This workshop is aimed to provide Contact Centre Leaders with an understanding of the importance of effective performance management.
Everyone Can Ideate
The course is designed to empower call centre leaders to embrace innovation, driving efficient problem-solving, elevating customer experiences and propelling your business ahead in a competitive market.