The Generational Divide: How Age Shapes Contact Centre Expectations
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
technology
The New Core Competencies: How Technology is Redefining Contact Centre Skills
Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.
The New Customer Experience Challenge – Creating Digital and Data–Led Interactions
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
From Cost Centre to Competitive Edge: How Contact Centre Data Drives Strategy
Discover how contact centre data can transform customer service into a strategic advantage.
CCMA Strategy Sessions – Key Learnings About Organisational Structures
AI readiness: Lessons from the CCMA Tech Summit
Framing CX Investment as a Strategic Imperative
Explore the importance of viewing CX technologies as essential investments for efficiency and profitability.
Watch: The Impact of Technology and Economic Shifts on UK Consumers
How does the UK consumer perceive rapid shifts in technology and the economy? Watch now.
The Impact of Technology and Economic Shifts on UK Consumers
Explore how UK adults are adapting to increasing workplace automation, economic pressures and the ongoing digital transformation.
Watch: Proactive Contact = CX and Efficiency
How can you take back control of your call demand? Catch up on the online seminar to find out.
Watch: Contact Centre Predictions for 2025 and Beyond
Find out what industry leaders are predicting for the contact centre in 2025.