The UK contact centre industry represents organisations that operate in-house and those that provide contact centre outsourced services to other businesses. Here at the CCMA, we are aware of the current trend in outsourcing offshore. However, in the UK there is a strong and growing industry that has an exceptional reputation for providing high quality customer experiences for clients and their customers.

The report, supported by The Knowledge Group (tkg), breaks down the UK contact centre outsourcing landscape. It dives into how savvy outsourcing providers are using AI, automation, and data-driven decision-making while prioritising the growth and happiness of their teams.

Whether you’re a seasoned outsourcing pro or just starting out, this report will help you navigate the procurement process and be your guide in creating valuable outsourcing partnerships that will propel you forward.

Download now.


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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. CCMA will pass your registration details on to Sabio to support you through this process. Please contact [email protected].


By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

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