Browse the CCMA Academy catalogue and explore our courses. From virtual learning to onsite training, you’ll find a course to support the development of your contact centre teams.


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The Contact Centre Standards Framework can strengthen capability and create a high-performing contact centre.

Watch: Raising Standards: Five Considerations

The Contact Centre Standards Framework can strengthen capability and create a high-performing contact centre.

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Dr. Nicola Harding lifts the lid on what makes contact centres so vulnerable to fraud and social engineering.

Informer – The Hidden World of Modern Contact Centre Fraud

Dr. Nicola Harding lifts the lid on what makes contact centres so vulnerable to fraud and social engineering.

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Vicki Mercer, Head of Customer Service at CAF Bank discusses experiences from a career in contact centres, and the importance of a 'Brag Book'.

CareerTalk with Vicki Mercer, CAF Bank

Vicki Mercer, Head of Customer Service at CAF Bank discusses experiences from a career in contact centres, and the importance of a ‘Brag Book’.

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