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Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What Members Say
  • Accreditation
  • Training
    • 90 Minute Leadership Series
    • All Virtual Courses by Date
    • Frontline Colleague Courses
    • Futures: Leadership Programme
    • Leadership Courses
    • Onsite Training
    • Specialist Skills Courses
  • Events
    • Best Practice Visits
    • CCMA Circles
    • CONNECT
    • How To Events
    • Leadership Forum
    • Online Seminars
    • Summits
    • The UK National Contact Centre Conference
  • NCCD
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Insight
      • Colleague
      • Customer
      • Operation
      • Technology
    • Jobs | Contact Centre Vacancies
    • Supplier Directory
    • Glossary of Terms
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

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Watch Now: Contact Centre Predictions for 2026 and Beyond 

NoneBy Stelize BuencochilloJanuary 15, 2026

Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join today and get immediate access to member benefits. Join CCMA » Stay close to the CCMA by signing up today and find out about … Visits to award-winning contact centres Latest industry…

Contact Centre Technology Report 2026 – download

NoneBy Stelize BuencochilloJanuary 12, 2026

Thank you Please use the button below to download the “Contact Centre Technology Report 2026” research report. Click here to return to the main Insights page.   Download the report » Download the report » Powered by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits…

Good Practice Guide: Achieving Frontline Excellence: Balancing Human and AI – Download

NoneBy TravisDecember 18, 2025

Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page.     Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…

Watch Now: Knowledge Management: Balancing Efficiency, Empathy and Human-AI Collaboration 

NoneBy Stelize BuencochilloDecember 11, 2025

In this online seminar we explored the pitfalls of post tech implementation and uncovered stories of success.

Watch Now: Don’t Stop! Keep Your Technology Evolving

NoneBy TravisNovember 13, 2025

In this online seminar we explored the pitfalls of post tech implementation and uncovered stories of success.

Future-Proofing Your Knowledge Management Strategy – Download

NoneBy TravisNovember 12, 2025

Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page.     Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…

Watch Now: Your Contact Centre Can Stop Crime

NoneBy Stelize BuencochilloOctober 16, 2025

Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join today and get immediate access to member benefits. Join CCMA » Stay close to the CCMA by signing up today and find out about … Visits to award-winning contact centres Latest industry…

Turning Your Contact Centre into a Proactive Crime Prevention Hub – Download

NoneBy Stelize BuencochilloSeptember 11, 2025

Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page.     Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…

Good Practice Guide: How to Build Trusted and Secure Communications with Outbound Calls – Download

NoneBy Stelize BuencochilloJuly 31, 2025

Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page.     Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…

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NoneBy Stelize BuencochilloJuly 25, 2025

Consumer Duty has the potential to reshape the industry – prompting insurers to become more efficient, customer-centric and ready for the future.

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