CCMA Benchmark
Access an online benchmarking tool that assesses contact centre performance against 20 core metrics.
Watch Now: Your Contact Centre Can Stop Crime
Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join today and get immediate access to member benefits. Join CCMA » Stay close to the CCMA by signing up today and find out about … Visits to award-winning contact centres Latest industry…
Turning Your Contact Centre into a Proactive Crime Prevention Hub – Download
Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page. Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…
Good Practice Guide: How to Build Trusted and Secure Communications with Outbound Calls – Download
Thank you Please use the button below to download your Good Practice Guide. Click here to return to the main Insights page. Download the guide » Download the guide » Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join…
Article test
Consumer Duty has the potential to reshape the industry – prompting insurers to become more efficient, customer-centric and ready for the future.
Watch Now: Developing Frontline Skills for Complex Conversations
Supported by Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join today and get immediate access to member benefits. Join CCMA » Stay close to the CCMA by signing up today and find out about … Visits to award-winning contact centres Latest industry…
Good Practice Guide: Artificial Intelligence for Voice: Selecting the Right Approach for your Contact Centre – Download
Download the Good Practice Guide
Watch Now: How Do You Compare with CCMA Benchmark?
Insight Colleague Customer Operation Technology Pearls of Wisdom Not a member? For details on membership packages and benefits click here. Join today and get immediate access to member benefits. Join CCMA » Stay close to the CCMA by signing up today and find out about … Visits to award-winning contact centres Latest industry insights Upcoming…
Good Practice Guide: Supporting Vulnerable Customers – Download
Download the Good Practice Guide
The UK Contact Centre Outsourcing Report 2025 – Download
Thank you Please use the button below to download the “UK Contact Centre Outsourcing Report 2025” research report. Click here to return to the main Insights page. Download the report » Download the report » Powered by Showcases from Resources Research Good Practice Guides CareerTalk CCMA Benchmark Technology Showcase Leadership Series Case Studies Supplier…