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The EU's AI Act is the first comprehensive AI regulation in the world - and many UK contact centres fall within its scope.

How Does the EU AI Act Impact Contact Centre Leaders?

The EU’s AI Act is the first comprehensive AI regulation in the world – and many UK contact centres fall within its scope.

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Dr Jillian Manner discusses how to put health and wellbeing theory into practice in your contact centre.

Informer – Creating a Culture of Health and Wellbeing in the Contact Centre

Dr Jillian Manner discusses how to put health and wellbeing theory into practice in your contact centre.

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Key insights from the March 2026 Leadership Forum, where senior leaders from across public services to discuss customer journey management.

Public Services: Connecting Fragmented Journeys

Key insights from the March 2026 Leadership Forum, where senior leaders from across public services to discuss customer journey management.

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