AI Guide for Contact Centres
To navigate the different contact centre AI technology, download the AI Guide for Contact Centres eBook.
technology
Contact Centre Agent Experience (AX) Benchmark Report 2023
Download the Contact Centre Agent Experience (AX) Benchmark Report to gain insights into the positive impact of AI on the frontline.
Top Five AI-enabled Automation Trends to Watch
Paul Milloy, Business Consultant at Intradiem explores the top AI-enabled automation trends businesses should be aware of.
The Practical Guide to Optimising CX in your Contact Centre
Download the free eBook which provides practical tips on how to deliver excellent customer experience.
What CX Technology Might Look Like in 10 Years
What might CX Technology look like in the next 10 years? From AI to nanotechnology to robots; read more to find out.
Poll Results In: Strategies for Dealing with Complex Contact Centre Operations
View the full poll results from the CCMA Online Seminar: Strategies for Dealing with Complex Contact Centre Operations.
State of the Contact Centre 2023: The Agent of the Future
Contact centres are at the forefront of remote-based work and Artificial Intelligence – modernisations that are here to
AI: The Real Picture: Your Questions Answered
Get answers to the questions we didn’t have time to address in the CCMA Online Seminar.
Watch: AI: The Real Picture
Watch our CCMA Online Seminar: AI: The Real Picture, as we share some of the insights so far from our AI in the Contact Centre Roadshow that we’re conducting across the UK.
From AI Theory to Practice: Insights from Customer Service
Artificial Intelligence (AI) is set to make remarkable advancements in the world of work. For contact centres, it promises everything from improved employee engagement to better customer