Broadening customer access with the latest intelligent Virtual Assistant technologies
The Virtual Assistant era is upon us – read Sabio’s white paper on this fast-growing technology
technology
Rise of robots threatens to terminate the UK call-centre workforce – or does it?
The Observer looks at the future of the contact centre industry – with Ann-Marie Stagg
Ofcom: Persistent Misuse Policy
Understand what powers Ofcom has to take action against those who misuse electronic communications.