Ofcom has powers to take enforcement action against those who persistently misuse electronic communications networks and services. Persistent misuse involves using a network or service in ways which cause or are likely to cause someone else, especially consumers, to suffer harm. Ofcom can take action to stop it and to remedy its consequences and can impose penalties of up to £2 million.

Ofcom is required to publish a statement of its general policy on the exercise of its enforcement powers against persistent misuse. It has a duty to have regard to that statement when they exercise those powers. This is Ofcom’s statement, including the annexes, which will apply from 1 March 2017.