In its third year, the UK Contact Centre Outsourcing Report provides a comprehensive analysis of the UK’s strong and ever-evolving Business Process Outsourcing (BPO) industry.  

While current market conditions may point many businesses towards the lure of outsourcing offshore, this report highlights why UK outsourcing continues to attract.  

Supported by key insights from The Knowledge Group (tkg), we assess the opportunities and challenges for service providers and their clients. We outline the strategic shifts are reshaping how enterprises allocate outsourcing budgets, the key trends driving the sector forward – from AI to client expectations and regulatory pressures – and how UK-based outsourcing providers differentiate through technological advancements, cultural alignment, and flexible service models.    

Whether a seasoned outsourcing veteran or early into the procurement process, this report will help with your decision-making and inform you for the road ahead.  


By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

Powered by

Showcases from

Join Today

Not a member?

For details on membership packages and benefits click here.

Join today and get immediate access to member benefits.

Join CCMA »