Frontline Foundations
An industry-leading programme designed to reduce early attrition of new contact centre talent.
Training – Frontline Colleague Training
Advanced Empathy
Learn how to tune in supportively to customers experiencing emotionally sensitive and challenging circumstances.
How to Boost your Resilience – Advisor
Working in a fast-paced environment like a contact centre is challenging. Learn to improve and manage your resilience to maintain your mental state and prevent burnout.
Customer Excellence
Explore various aspects of the advisor role and how to deliver that first-class experience.
Sales Through Service Excellence
Creating great relationships is at the heart of effective selling. We look at the sales customer experience to discover how harnessing the ‘human element’ is key to sales success.
Working with Vulnerable Customers
Help contact centre agents better recognise all types of vulnerability and be more flexible in their approach, enabling them to align with customers and meet their needs more effectively.