Case Study: Feedback Loop
Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.
Case Study: Revolutionising BPO Workforce Management
Find out how DDC OS overcame their challenges, dramatically improved KPI performance and streamlined their planning process.
Case Study: Supporting our Client to Outsource their Contact Centre Operation
Learn how The Knowledge Group (tkg) supported their client to outsource their in-house contact centre operation to a specialist contact centre supplier.
Case Study: Optimising your Workforce
Specsavers were facing challenges around staffing levels and front line engagement in its customer contact centre.
Case Study: Balancing Performance and Front Line Engagement
Tructyre’s Customer Experience Centre encountered several hurdles across their operations, including extended customer wait times and burn out.
Case Study: Enhancing the End-User Experience
Nestlé, a global leader in the food and beverage industry, needed to strike a balance between operational efficiency and managing costs.
Case Study: Innovating Digital Customer Service
VodafoneZiggo discovered that approximately 80% of interactions still required human intervention despite using chat bots. They were looking for a solution that would enhance efficiency on the frontline.
Case Study: Optimising the Balance in Workforce Planning
Thomas Cook must adapt forecasting and scheduling methods accordingly while addressing skill shortages and ensuring employee satisfaction.
Case Study: Enabling the Frontline with the Tools for Success
Vattenfall leveraged Deepdesk’s AI-powered Agent Assist to transition their primary support channel in the Netherlands from voice, to Whatsapp chat.
Case Study: Fulfilling the Promise of a Customer Centric Bank
Learn more about Knab’s integration with Deepdesk to meet their core needs of customer and colleague satisfaction and the integration of their CRM platform.