Case Study: Fulfilling the Promise of a Customer Centric Bank

Challenge Overview

Knab is recognised for its customer-centric approach. They were seeking ways to enhance and further support their frontline with technology that leads to more meaningful customer interactions, improved wellbeing and an increase in productivity. The challenge for Knab lay in integrated AI, specifically in automated suggestions into their customer interactions, without sacrificing the personal touch within their CRM platform, Tracebuzz.

Knab successfully met the core needs of both customer and colleague satisfaction, while smoothly integrating with their existing CRM platform. This not only boosted the happiness and productivity of Knab’s frontline team but also encouraged more meaningful conversations, reflecting Knab’s dedication to providing personalised service to every customer.

Learn more about Knab’s implementation with Deepdesk below.