Browse the CCMA Academy catalogue and explore our courses. From virtual learning to workshops, to onsite training and certifications, you’ll find a course to support the development of your contact centre teams.


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Uncover what it truly means to delight customers in the insurance sector, built on complexity and compliance. 

Insurance: Delighting the Customer at Every Touchpoint

Uncover what it truly means to delight customers in the insurance sector, built on complexity and compliance. 

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Over the past year, the CCMA has brought together leaders from across the UK’s BPO community to explore the realities of operating in an environment defined by rapid change.

BPO Briefings: Insights From a Transformative Year

Over the past year, the CCMA has brought together leaders from across the UK’s BPO community to explore the realities of operating in an environment defined by rapid change.

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Leigh speaks with Rachel Hulme, Operational Support Manager at Liberata about her varied career working for brands including Capita and Argos.

CareerTalk with Rachel Hulme, Operational Support Manager, Liberata

Leigh speaks with Rachel Hulme, Operational Support Manager at Liberata about her varied career working for brands including Capita and Argos.

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