For over 25 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Strategic Thinking
Date: Tue 30 Nov 2021
Where: Online

Better Complaint Responses
Date: Wed 12 Jan 2022
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.