For 30 years, the CCMA has been bringing contact centre leaders together to share best practice and experiences to help them deliver business success. We are on a mission to change society’s perception of our industry. Join us.

What’s Coming Up?

Events

Industry professionals are invited to visit award winning contact centres, attend seminars and conferences. These can be a mixture of both face to face and virtually.

Best Practice Visit to Newcastle Strategic Solutions
Date: Tue 8 Oct 2024
Where: Newcastle upon Tyne

Putting Self-Service in the Spotlight
Date: Thu 10 Oct 2024
Where: Online

Training Courses

A range of opportunities to improve individual and team performance with our training consultants who are contact centre professionals.

Working with Vulnerable Customers
Date: Thu 10 Oct 2024
Where: Online

Written Communication Skills
Date: Wed 16 Oct 2024
Where: Online

Feedback Skills
Date: Thu 17 Oct 2024
Where: Online

Latest Insight

Dealing with the impact of coronavirus

To support our members and the wider contact centre community, we are publishing relevant resources to help you navigate these difficult times.