Are you able to deliver a joined-up customer experience, regardless of channel, every time? During this Solution Spotlight you’ll get a demonstration of how a single customer interaction flows across channels and systems without breaking, eliminating disjointed journeys and siloed teams, in the Genesys Cloud CX platform.
You can expect to see how AI supports the frontline in real time, reduces effort and burnout, and ensures every customer interaction feels connected, contextual, and consistent from start to finish.
Brands using this technology include HSBC, Refuge, Electrolux, Eir, Fibrus, PureGym, Virgin Atlantic and some of their stories will be shared to bring this session to life.
The solution being demonstrated is the end-to-end AI-powered customer experience with Genesys Cloud CX including AI-powered agent assist, co-pilot guidance, journey management, and workforce engagement tools working together in one seamless flow.
Please note that, unlike other CCMA events, by registering for this event you acknowledge and agree that your name, job title and email address will be shared with the named solutions provider that you sign up to see. This data will not be shared with any other organisation or third party.
About the Speaker
Patrick Bosworth, Senior Solution Consultant, Genesys
Patrick works across the UK’s largest enterprise accounts, aligning presales strategy to a £25M revenue target and driving complex deal success. He specialises in turning AI and CX technology into measurable business outcomes, building high-impact teams that operate as true revenue drivers rather than traditional technical support. With a background spanning product management, global rollouts, and partner enablement, he brings a practical, end-to-end view of how technology delivers value.
Kyle Jordan, Solution Consultant, Genesys
Kyle has over seven years’ experience spanning telecoms and CCaaS, bringing a well-rounded background across technical support, delivery, and solution architecture. He now focuses on helping organisations elevate customer experience through AI-driven orchestration, turning complex capabilities into practical, business-ready solutions.
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Where and when?
Date: Tue 9 Jun 2026
Time: 10:00 – 10:55
Location: Online
Who is it for?
This session is designed for those working in contact centre operations or IT functions responsible for identifying, sourcing, implementing or using technology in the contact centre.
As you would expect, we are unable to accept registrations from organisations that provide competing or similar solutions.
Open to all members and non-members.
Why should you go?
Experience what truly connected customer journeys look like with Genesys. See how AI-powered tools create seamless, end-to-end interactions across channels, supporting frontline teams in real time. With real brand examples, this session brings to life how to reduce effort, remove silos and deliver consistent, joined-up experiences.
How much is it?
Free to attend.
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Join today for immediate access.