We understand the importance of the contact centre to deliver a world-class customer experience.
Bringing 20 years of expertise in frontline, operational and senior contact centre recruitment, we partner with some of the most respected brands in the industry.
Talent Landscape
We understand the challenges faced in the contact centre industry and are here to provide market intelligence, insight, and advice on the current talent landscape, whilst bringing to life your employer brand proposition to attract the talent you need to deliver a world-class customer experience.
When you partner with greenbean, we bring you access to our unrivalled network, so that when you need talent with specific skills from within your industry, we have it covered.
Typically, we recruit temporary, contract, and permanent staff within the following areas:
- Customer Service/Complaints/Collections Advisors
- Team Leaders/Coaches
- Operations Management
- Planning/Real-time/WFM
- Quality/Compliance
- Customer Insight/CX/Continuous Improvement
Senior & Executive Appointments
The requirement to add to a senior leadership team typically arises at times of significant business transformation and change. Our team has an exceptional track record in delivering Heads of Department to director-level appointments within the contact centre sector.
Our long-standing relationships with the most talented leaders in their field make us the perfect recruitment partner for businesses looking to make a senior appointment. Our real-time network ensures we engage with the best talent during the optimum time in their careers.
Career of Choice
We are proud sponsors of the North East and UK National Contact Centre Awards and are committed to a sustainable approach when engaging a new generation of talent to contact centre careers and promoting it as a 'career of choice'.
Find out more
We have delivered successful recruitment solutions for more than 20 years and are passionate about positive experiences and outcomes. Whether you are hiring for 6 or 600 people, we have the capacity and capability to design and deliver a bespoke RPO solution that elevates your employer brand and delivers measurable results.
Contact us to discuss the latest trends in recruitment, current market insight, or how we can transform your talent acquisition to gain a competitive advantage.
Call us at 03330 160 330 to speak to a member of the team or email [email protected]. You can also contact Julie Mordue, Head of Marketing & Partnerships, 07595 204138 [email protected].