If you’re a leader responsible for a contact centre operation and want the opportunity to share ideas and best practice in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders. As a member of the CCMA, we invite you to join this Special Interest Group.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing the areas of Diversity and Inclusion that impact your operation and as a member, you drive the agenda.
Come join us!
Agenda
Topic: Building Belonging: Practical Steps Toward Inclusive Workplaces
12:00 – Welcome & CCMA Update
|
12:05 – Host Introductions
|
| 12:10 – Creating a Diverse and Inclusive Working Environment
Practice Plus Group proudly took home the Bronze award at this year’s UK National Contact Centre Awards. We’re joined by Maliha, who will be sharing the inspiring steps the organisation has taken to build a truly diverse and inclusive workplace. From introducing Headspace to champion employee wellbeing, to launching their Pathways training programme designed to support colleagues with disabilities or neurodivergent conditions, Practice Plus Group is making meaningful strides. They’re also fostering a culture of belonging through the recognition and support of employee network groups, proving that inclusion is more than a policy; it’s a practice.
|
| 12:40 – Reflecting
In smaller groups, an opportunity to reflect on the insights shared by Practice Plus and what you can take back to your own organisations: Discussion prompts for the groups:
|
13:15 – AOB & Close
|
Where and when?
Date: Wed 3 Sep 2025
Time: 12:00 - 13:30
Location: Online
Who is it for?
Those responsible for inclusivity and diversity within the operation. Members only.
How much is it?
Free for CCMA members
Become a member for
- Free events
- Discounts on training
- Member hotline
- A huge peer network
Join today for immediate access.