SIG - Diversity, Equity, Inclusion & Belonging: January 2025

If you’re a leader responsible for a contact centre operation and want the opportunity to share ideas and best practice in a safe environment, discuss your business challenges and also take the opportunity to network with your fellow industry leaders. As a member of the CCMA, we invite you to join this Special Interest Group.

These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. We’ll be discussing the areas of Diversity and Inclusion that impact your operation and as a member, you drive the agenda.

Come join us!

Agenda

12:00	Welcome & Introductions	Kate Law, Membership & Learning Director CCMA
12:15	Taking Your DEIB Strategy from Plan to Reality Implementing a DEIB plan can be challenging if you don’t have the ‘buy in’ from senior members of your leadership team. So, how do you demonstrate the benefits and value of a DEIB plan to gain the trust and support of your stakeholders? Join Kate Law, CCMA Membership & Learning Director, as she discusses how the contact centre can demonstrate ROI for DEIB initiatives, a crucial step to take your DEIB strategy from plan to reality.	Kate Law, Membership & Learning Director CCMA
12:45	Leading in Neurodiversity With an increase in the diagnosis of neurodivergent conditions, naturally contact centre leaders will see a rise in team members affected by the condition, and an increased need for more understanding of neurodiversity. Join Tina Squire, ADHD Coach, to gain a better understanding of neurodiversity, and how we can support our neurodiverse team members to build a happy and engaged workforce.	Tina Squire, ADHD Coach, Adeptina
13:15	AOB & Close	Kate Law, Membership & Learning Director CCMA

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Where and when?

Date: Tue 21 Jan 2025

Time: 12:00 - 13:30

Location: Online

Who is it for?

Those responsible for inclusivity and diversity within the operation. Members only.

How much is it?

Free for CCMA members

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Your organisation: ^*

Attendee 1 email: ^*

Attendee 1 first name: ^*

Attendee 1 last name: ^*

Attendee 1 job title: ^*

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SIG – Diversity, Equity, Inclusion & Belonging: January 2025

Agenda

Book your place(s)

Where and when?

Who is it for?

How much is it?

Book your place(s)