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Date/Time Event
Tue 16 Sep 2025
09:30 - 12:30 		Best Practice Visit to Leeds Building Society
Newcastle Upon Tyne, Newcastle Upon Tyne
Wed 17 Sep 2025 - Thu 18 Sep 2025
10:00 - 13:00 		Introduction to Resource Planning
Online, Online Online
Thu 18 Sep 2025
09:30 - 12:30 		Advanced Empathy
Online, Online Online
Tue 23 Sep 2025
12:00 - 13:30 		SIG - Quality Management: September 2025
Online, online
Wed 24 Sep 2025
09:30 - 13:30 		Automate with Care: Preserving Culture in the Age of AI
Derbyshire, Derbyshire
Thu 25 Sep 2025
09:30 - 12:30 		Working with Vulnerable Customers
Online, Online Online
Tue 30 Sep 2025
09:00 - 18:00 		The UK National Contact Centre Conference
London, London
Wed 1 Oct 2025
09:30 - 12:30 		Mastering Social Media Customer Service
Online, Online Online
Thu 2 Oct 2025
09:30 - 12:30 		Effective Planning and Prioritisation
Online, Online Online
Thu 2 Oct 2025
09:30 - 12:30 		Sales through Service Excellence
Online, Online Online