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Date/Time Event
Tue 7 Oct 2025
09:30 - 12:30 		Strategic Leadership
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Tue 7 Oct 2025
12:00 - 13:30 		SIG – Retail: October 2025
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Wed 8 Oct 2025
09:30 - 12:30 		Better Complaint Responses
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Tue 14 Oct 2025
09:30 - 12:30 		Measuring Customer Outcomes
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Tue 14 Oct 2025
09:30 - 12:30 		Written Communication Skills
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Wed 15 Oct 2025
09:30 - 12:30 		Mastering the Art of Feedback
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Thu 16 Oct 2025
09:30 - 12:30 		Best Practice Visit to Novuna
Leeds, Leeds
Thu 16 Oct 2025 - Fri 17 Oct 2025
09:30 - 12:30 		Effective Performance Management
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Thu 16 Oct 2025
09:30 - 13:00 		Upskilling in Customer Empathy
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Thu 16 Oct 2025
12:00 - 13:00 		Your Contact Centre Can Stop Crime
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