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Date/Time Event
Tue 22 Sep 2026
09:00 - 12:00 		The Human Side of Complaints
Online, Online Online
Tue 22 Sep 2026
13:00 - 16:00 		Quality Assurance Foundations
Online, Online Online
Wed 23 Sep 2026 - Thu 24 Sep 2026
09:00 - 12:00 		Introduction to Resource Planning
Online, Online Online
Wed 23 Sep 2026
09:00 - 12:00 		Mastering QA: Beyond the Score
Online, Online Online
Tue 29 Sep 2026
09:00 - 18:00 		The UK National Contact Centre Conference
London, London
Fri 9 Oct 2026
12:00 - 12:30 		Lunch and Learn: How do I create ownership without chasing or micromanaging?
Teams, Teams Teams
Tue 13 Oct 2026 - Thu 15 Oct 2026
09:00 - 12:00 		Coaching with Confidence
Online, Online Online
Wed 28 Oct 2026
09:00 - 12:00 		Managing Performance
Online, Online Online
Tue 3 Nov 2026
09:00 - 12:00 		Managing My Time As A Leader
Online, Online Online
Wed 4 Nov 2026
09:00 - 12:00 		Mastering Social Media Customer Service
Online, Online Online