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Date/Time Event
Thu 4 Dec 2025
09:30 - 12:30 		Best Practice Visit to NewDay
Morley, Leeds, Morley, Leeds
Thu 4 Dec 2025
09:30 - 12:30 		Quality Assurance in the Contact Centre
Online, Online Online
Tue 9 Dec 2025
12:00 - 13:30 		SIG - Team Leader & Manager (TLM): December 2025
Online, online
Thu 11 Dec 2025
12:00 - 13:00 		Knowledge Management: Balancing Efficiency, Empathy and Human-AI Collaboration 
Online, Online Online
Tue 13 Jan 2026
12:00 - 13:30 		SIG - The People Agenda: January 2026
Online, Online Online
Tue 20 Jan 2026
12:00 - 13:30 		SIG - Diversity, Equity, Inclusion & Belonging: January 2026
Online, Online
Tue 27 Jan 2026
09:30 - 12:30 		Mastering Social Media Customer Service
Online, Online Online
Wed 28 Jan 2026
09:30 - 13:30 		How to... Succeed with AI - Worcester
Worcester, Worcester Worcester
Thu 29 Jan 2026
09:30 - 12:30 		Best Practice Visit to Specsavers
Nottingham, Nottingham Nottingham
Wed 4 Feb 2026
12:00 - 13:30 		SIG - Outsourcing: February 2026
Online, Online