Case Study: Making Global Shared Services Possible Through Multilingual CX

A Big Four accounting firm was looking to reconstruct its CX strategy to eliminate language and technology barriers for its employee support service.

For global shared services to work seamlessly, and be delivered from a single location, language and technology must coexist. This case study demonstrates how consolidating staff can support a global network of firms with diverging languages, regional practices, and technologies, in order to deliver the highest levels of internal support.