Case Study: Patient-First Service With Imperial College Healthcare NHS Trust
Imperial College Healthcare NHS Trust needed a contact centre solution to effectively manage patient interactions.
Resource Planning
Resource Planning for Team Leaders
Improve the interaction between Resource Planning and Team Leaders and empower your leaders through a greater understanding of how the operation impacts forecasts and schedules.
Introduction to Resource Planning
Without forecasting and scheduling you will probably under-utilise your resources. If you want to learn the basics of forecasting and scheduling, this course is for you.