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Contact Centre Management Association
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  • Membership
    • Member Benefits
    • Join
    • What Members Say
  • Accreditation
  • Training
    • All Virtual Courses by Date
    • Frontline Colleague Courses
    • Futures: Leadership Programme
    • Leadership Courses
    • Onsite Training
    • Specialist Skills Courses
  • Events
    • Best Practice Visits
    • CCMA Circles
    • CONNECT
    • Leadership Forum
    • Member Drop-In Sessions
    • Online Seminars
    • Summits
    • The UK National Contact Centre Conference
  • NCCD
  • Awards
  • Resources
    • Research
    • Good Practice Guides
    • CareerTalk
    • Informer
    • CCMA Benchmark
    • Technology Showcase
    • Leadership Series
    • Case Studies
    • Insight
      • Colleague
      • Customer
      • Operation
      • Technology
    • Jobs | Contact Centre Vacancies
    • Supplier Directory
    • Glossary of Terms
  • About
    • Partners
    • Partnership Opportunities
    • Pearls of Wisdom
    • The Team
    • Contact Us

Category Archives: Frontline Course

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Written Communications – Email Etiquette

Frontline Course, Training, Training - Frontline Colleague TrainingBy Stelize BuencochilloDecember 3, 2025

Leave able to craft subject lines and messages that communicate quickly, professionally, and with care.

Customer Excellence

Frontline Course, Training, Training - Frontline Colleague TrainingBy CCMA_RachelDecember 15, 2022

A practical workshop that helps frontline teams build rapport, communicate with empathy and handle difficult customer conversations with confidence.

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