Case Study: Using Intelligent Automation to Unlock Efficiencies & Improve Customer Satisfaction
Find out how DVLA modernised their operation to become the most improved public sector organisation.
Case Study: Councils Enrich Experience with Multi-Channel Engagement
Councils enhance customer experience with instant agent response, webchat and automated setup of direct debits.
Case Study: Unlocking the Benefits of Omni-Channel, Automation and Hybrid Working Through a Cloud Contact Centre
Find out how Tesco Bank use Intelligent Automation to improve customer journeys.
Case Study: Empowering Effective Tenant Communication
How ForHousing transformed effective tenant engagement and efficiency by moving their contact centre to the cloud.
Case Study: Consistent SL Achievement, Reduced Burnout and Turnover, Costs Down. How did Hollywood Bowl do it?
Within 6 weeks, Hollywood Bowl had transformed its approach to planning. Read the case study to find out how they did it.
Case Study: Scalability and Flexibility in the Contact Centre During Peak Periods
Read how The Knowledge Group enhanced their client’s contact centre capability and mitigated recruitment risks and service volatility during surges in demand.
Case Study: Finding New Contact Centre Suppliers with The Knowledge Group
How The Knowledge Group provided their client with fresh insight into the contact centre market, enabling them to form a successful, new partnership.
Case Study: Unlocking Cost Savings and Efficiencies
How The Knowledge Group identified opportunities for their client to achieve greater financial control and improve operational processes across their supply chain.
Case Study: Achieving a 30% Increase in Sales
Read about how The Knowledge Group supported their client to achieve a 30% increase in sales through the integration of a secure telecommunications platform.
Case Study: Increasing Customer Satisfaction
Discover how Reed in Partnership improved NPS evaluation and response times by collaborating with Rant & Rave, solving issues of low feedback volume and long survey cycles.