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Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.

Informer – Tackling Data Sovereignty Challenges

Geopolitical tensions, cybercrime and AI are contributing to a reappraisal of data sovereignty in many contact centres.

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Explore the findings from Voice of the Contact Centre Consumer 2026, including changing customer expectations, digital inclusion, vulnerability and the future of customer experience.

Watch: Voice of the Contact Centre Consumer 2026 

Explore the findings from Voice of the Contact Centre Consumer 2026, including changing customer expectations, digital inclusion, vulnerability and the future of customer experience.

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UK Contact Centre Outsourcing Report 2026

The UK Contact Centre Outsourcing Report 2026

The 2026 UK Contact Centre Outsourcing Report is the CCMA’s essential annual guide for buyers of UK customer contact outsourcing services.

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