CareerTalk with Imran Ahmed, Aura Global Solutions

In this episode of CareerTalk, ⁠Leigh Hopwood⁠ chats with ⁠Imran Ahmed⁠. With 25 years in the contact centre industry, Imran has worked with major brands like AO, Telefonica, Capita, Tesco Mobile, O2 and Virgin Media before taking the leap to build something of his own.

Imran shares what pushed him to create ⁠Aura Global Solutions⁠, how the business evolved, and why hunger and drive are key to success.

They also touch on the importance of diversity and inclusion in the industry, and why staying close to your frontline teams is essential for making better decisions as a leader. A great conversation with plenty to take away for anyone building a career in contact centres.

Listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!