CareerTalk with Ryan Rubertazzi, VodafoneThree

Contact Centre Leader of the Year at the ⁠UK National Contact Centre Awards⁠ in 2021, ⁠Ryan Rubertazzi⁠, Head of Consumer Assisted Sales and Care at ⁠VodafoneThree⁠ chats with ⁠Leigh Hopwood⁠, CEO at CCMA.

From starting his career in engineering, moving into sales and then taking on service, he has successfully created a sales-through-service approach.

Listen to the episode in full:

Listen to previous guests, including:

• Danielle Henry, John Lewis
• Vicki Mercer, CAF Bank
• Don Haddaway, Artisiam
• Kirk Bradley, Head of Operations, Bupa
• Brenda Beavon, Customer Services Solutions Director, ArvataConnect
• Jon Hall, Customer Experience Manager, Fibrus
• Hannah Ratcliff-Barnes, HSBC
• Rachel Hulme, Head of Operations, Liberata
• Michael O’Brien, First Customer Contact
• James Wilson, Barclays Customer Care

Don’t miss future episodes of season five!