The Team Leader & Manager Special Interest Group is for those leading teams within the contact centre. This forum enables leaders to come together to share ideas and best practices whilst discussing key topics. The Special Interest Groups offer a safe place for CCMA members to network and to come together.
These roundtable events include presentations from industry experts sharing insight and research, member case studies and some great debates. Leaders who join this Special Interest Group drive the agenda in these sessions.
Agenda
Topic: Shaping the Future: Elevating Careers in the Contact Centre
12:00 – Welcome & introductions
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| 12:15 – Shaping the Future Together
In an effort to raise the profile of our contact centre and elevate the careers within it, we are launching a new initiative that focuses on innovation, collaboration, and professional growth. Your role is instrumental so we are inviting the group to share, create, and shape ideas that will transform the contact centre industry. During this session we will discuss:
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13:15 – AOB & Close
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Where and when?
Date: Tue 9 Dec 2025
Time: 12:00 - 13:30
Location: Online
Who is it for?
Those responsible for leading a team within the contact centre. Members only.
How much is it?
Free for CCMA members
Become a member for
- Free events
- Discounts on training
- Member hotline
- A huge peer network
Join today for immediate access.