Tips for Entering the UK National Contact Centre Awards 2025

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Looking to spotlight the incredible talent in your contact centre? Then join us on Thursday 9 January from 12:00 – 13:00 on Zoom, to discover everything you need to know about the 2025 awards and set yourself up for success with expert guidance on:

  • Crafting an entry that sets you apart
  • Navigating the straightforward submission process
  • Selecting the most suitable categories for your achievements

We have made entering the UK National Contact Centre Awards an easy and quick process and Jackie Pringle, Director of Awards, will guide you through how to complete the forms to give you the confidence in submitting your nominations. You will also hear interviews from some of our previous winners and judges, including Tracy Kellaway, Executive Director – Global Consumer Care Operations at Estée Lauder, Steven Miller, Resource and Capacity Planning Manager at Benenden Health and Rob Moore, Financial Support Operations Manager at TSB, so you can get lots of first-hand advice.

About the Speaker

Ray Biggs, Chief Operating Officer, Ventrica

Ray has spent all his career in Customer Experience roles across many industries and brands, notably Npower, Argos, Sainsbury’s and Head of Customer Care for the John Lewis Partnership.

He is an award-winning Contact Centre leader in diversity and inclusion, mental health and well-being, and outsourced partnerships.

His experience encompasses in-house operations, home working teams, and managing large, outsourced teams, both onshore and offshore.

Ray has a track record of large change programmes across people, processes, and technology.

Book your place(s)


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By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

Where and when?

Date: Thu 9 Jan 2025

Time: 12:00 – 13:00

Location: Online

Who is it for?

For individuals, teams and organisations entering or looking to enter the 2025 UK National Contact Centre Awards.

Why should you go?

Gain tips and advice on the nomination process and writing an entry.

How much is it?

Free to attend.

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Book your place(s)


If you would like to book other attendees on this event, please fill out the forms below:

Attendee 2:

Attendee 3:

Attendee 4:

Attendee 5:

Attendee 6:

By completing this form you agree to the CCMA using your personal data in accordance with our Privacy Policy. We use your data to personalise and improve your experience on our digital platforms, send you relevant communications, provide products and services you request from us, and to carry out profiling and market research. You have the right to object, unsubscribe or be deleted from our database. Please contact [email protected].

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