A well-known UK-based unicorn fintech company with a wide range of banking services found itself in trouble when volumes began to outpace the capacity of its in-house team. The company needed support across multiple lines of business and time zones.

Find out in this case study how, by partnering with TTEC, they managed to fulfil the demands, increase CSAT by 20% in fewer than six months, while also incorporating fraud screening services to protect customers and improve customer experience.

Read more here or follow the link below:

Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.

The Generational Divide: How Age Shapes Contact Centre Expectations

Insights from CCMA’s People Agenda SIG highlighted how technology is reshaping the skills needed for the workforce of tomorrow.

Read more »
Find out how you can start the process of transforming your contact centre from reactive fraud targets into proactive intelligence hubs.

Turning Your Contact Centre into a Proactive Crime Prevention Hub

Find out how you can start the process of transforming your contact centre from reactive fraud targets into proactive intelligence hubs.

Read more »
Why Building a Leadership Pipeline Matters More Than Ever

Why Building a Leadership Pipeline Matters More Than Ever

Your colleagues may not see themselves as leaders yet, but with structured development, they become the foundation of consistent leadership.

Read more »
Join Today

Not a member?

For details on membership packages and benefits click here.

Join today and get immediate access to member benefits.

Join CCMA »