Step into leadership with clarity, confidence, and impact! Today, we’re exploring accountability—not as blame, but as a mindset and behaviour that drives action, influence, and trust. In this session, you’ll discover that accountability is a choice. It’s how you show up, how you respond under pressure, and how you inspire your team. Using the Accountability Ladder, we’ll uncover the habits and language patterns that hold us back and replace them with ownership-focused actions that get results.

Leadership is about influence. When you take ownership of your choices, you create trust with your team, your peers, and your customers. This isn’t theory—it’s a practical toolkit to help you show up powerfully every day.

By the end of this session, you’ll:

  • Define what accountability really means and why it matters in leadership
  • Identify the rungs of the Accountability Ladder and what each represents
  • Spot unaccountable language and confidently shift it to ownership-based responses
  • Apply the Accountability Ladder in your team and in coaching.
  • Reflect on your behaviour patterns and set actionable accountability goals

Learning outcomes

By the end of this workshop you will be able to;

  • Adopt a Strategic Leadership Mindset: Embrace a philosophy that aligns your leadership style with your desired outcomes.
  • Master the Balance of Leadership and Management: Clearly distinguish between leading and managing and learn how to strike the perfect balance.
  • Shift from Functional to Enterprise Thinking: Move beyond individual contributions to consider the entire organisation’s success.
  • Unlock the Power of Conscious Leadership: Discover ten key principles that will enhance your leadership effectiveness.
  • Enhance Mindfulness and Collaboration: Identify opportunities to lead with greater mindfulness and foster a more collaborative environment.
  • Craft and Execute a Strategic Plan: Begin creating, sharing, and implementing a strategic plan tailored to your unique context.

Benefits to your business

Elevated Leadership for Organisational Growth: Foster expanded thinking that advances your leadership and drives your organisation’s development.

  • Holistic Performance Achievement: Adopt a comprehensive approach to hitting performance goals across your entire organisation.
  • Strategic Confidence for Better Results: Build confidence in crafting and communicating strategies that deliver superior outcomes.
  • Boosted Engagement and Alignment: Enhance team engagement and ensure alignment with organisational goals.

Course content

  • Be Do Have Mindset: Embrace a powerful philosophy for strategic leadership.
  • From Function to Enterprise: Navigate the journey to becoming a true enterprise-wide leader.
  • Principles of Conscious Leadership: Explore essential principles to lead with intention and awareness.
  • The Mindful Leader: Gain insights into the factors influencing your leadership style.
  • The Collaborative Leader: Understand how to connect and lead effectively with others.
  • The Strategic Leader: Lead with vision and purpose, driving your organisation forward.

About the trainer

Julie McCann:

Julie is a successful board director, change leader and facilitator who has spent over twenty-five years responsible for delivering results in sales and service in the Consultancy and BPO market. Her roles have included Business Development Director, Client Services Director, Sales and Marketing Director and General Manager. She founded Masters In Minds Ltd to help build workplace cultures in which people can thrive and organisations, in turn, realise their ambitions. Julie is experienced in delivering ILM 7 coaching and mentoring for executive leadership levels, executive leadership development programmes and future leaders programmes.

She has spent much of her career planning and leading change initiatives within the organisations she has worked for, and on behalf of her clients. These initiatives were to drive the growth of the organisations and were integral parts of the corporate strategy. The success of these strategies depended on engaging the ‘hearts and minds’ of the people within the organisation and creating meaning for them regarding the many changes they were asked to make. This led to Julie specialising in this field and she took her MSc in Change Strategy and Facilitation Skills, with Surrey University.

 

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to [email protected].

8 Steps to Accountability as a Leader

8 Steps to Accountability as a Leader

Date: Wed 5 Nov 2025
Where: Online
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Format

Taking place on Zoom.

Who is it for?

For contact centre team leaders and managers.

Why should you go?

Explore accountability as a mindset and behaviour that drives action, influence and trust, and show up powerfully every day.

How much is it?

Each 90-minute course is just £90 + VAT for members and £108 + VAT for non-members

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