Managing My Time As A Leader

A 3 hour virtual session for leaders who want to manage their time with purpose, prioritise with confidence, and lead with clarity.

In a world of constant demands, meetings and shifting priorities, time can feel like something that’s always running out. But effective leaders know that managing time isn’t about doing more – it’s about focusing on what matters most and leading with intent.

This energising and practical session helps leaders step out of firefighting mode and take control of how they spend their time, energy and attention. Through real world tools, reflection and discussion, participants will explore how to prioritise effectively, make better planning decisions, and create the space needed for strategic thinking, people leadership and personal resilience.

Rather than adding more to the to do list, this session supports leaders to work more deliberately – building habits, boundaries and ways of working that enable them to lead at their best.

By the end of this session, you’ll:

Understand where your time is really going – and whether it’s aligned to your role, priorities and leadership impact
Use the Urgent vs Important Matrix to prioritise with clarity and reduce reactive working
Identify and tackle time stealers and energy drains that limit focus and effectiveness
Plan with greater confidence for both short‑term demands and longer‑term leadership priorities
Apply the Delegation Ladder to let go of tasks that don’t need you and develop others in the process
Build habits that support effective meetings, focused agendas and healthy boundaries
Leave with a clear, practical action plan to stop firefighting and start leading with intent

About the trainer

Jenifer Lord

A highly skilled coach and facilitator, Jenifer has worked with many prestigious clients and organisations all over the UK and in South Africa, India and USA. Having gained most of her experience over many years leading teams in fast paced multi-million turnover organisations, Jenifer blends strong commerciality and outstanding customer focus with a revolutionary way of thinking.

Her passion for understanding what makes people tick led her to study Psychology, Neuroscience and Neuroplasticity and Cognitive Behavioural Therapy for stress reduction as well as Mindfulness. As a lover of life, Jenifer understands that the key to success in both life and business is through people. She has endless positivity and optimism, which she brings with her at work.

Upcoming Dates

Pick a date below and fill in the booking form to reserve your place and places for colleagues. We will raise an invoice, so if you need to provide a purchase order number, please do so in the form or email it to info@ccma.org.uk.

Format

Taking place on Zoom.

Who is it for?

Leaders across all areas of contact centre operations and support functions.

Why should you go?

Step out of firefighting mode and into focused leadership. Plan with purpose, prioritise what matters, and lead with clarity.

How much is it?

£300 + VAT for members

£375 + VAT for non-members